Name: BERRY BURST
Brand: Flowers Chislehurst
Price: 43.00 GBP
Availability: InStock

Online Flower Delivery Terms & Conditions - Flowers Chislehurst

Introduction and Scope

Welcome to Flowers Chislehurst. These Terms & Conditions ("Terms") govern your use of our online flower delivery services and your purchase of floral products via our website. By placing an order through Flowers Chislehurst, you agree to be bound by these Terms, which are designed in line with current UK e-commerce legislation. These Terms apply to customers residing in Chislehurst and the surrounding areas, ensuring a consistent and secure shopping experience for all.

Order Process

1. Product Selection and Availability:
Our website displays a variety of fresh flower arrangements, bouquets, and related products available for online flower delivery within Chislehurst and neighbouring locations. Each product listing contains a description and indicative image. Please note that actual products may vary slightly due to seasonal availability and supply conditions, but we guarantee substitutions will be of equal or greater value and quality.

2. Placing an Order:
To place an order, select your desired floral arrangement(s), add them to your cart, and proceed to checkout. You will be asked to provide accurate recipient and delivery details. It is your responsibility to ensure the provided information is correct; Flowers Chislehurst cannot be held liable for delivery failures due to incomplete or incorrect addresses or contact details.

3. Order Confirmation:
Upon successful completion of your order and payment, you will receive an order confirmation on-screen and, where possible, via email. This confirmation serves as acknowledgment of receipt and constitutes acceptance of your order.

4. Acceptance and Fulfilment:
While we strive to fulfil all orders promptly, acceptance of your order is subject to stock availability and unforeseen circumstances. We reserve the right to decline or cancel an order at our discretion, in which case you will be informed and a full refund issued.

Delivery Terms

1. Delivery Areas:
Flowers Chislehurst delivers throughout Chislehurst and selected surrounding areas. If your preferred delivery location is outside our current delivery radius, we will inform you and cancel the order with a full refund.

2. Delivery Timing:
We endeavour to deliver all orders on the requested date, typically Monday to Saturday (excluding bank holidays). Same-day or next-day delivery may be available for orders placed before specified cut-off times, which are displayed on the website. While we make every effort to deliver at the requested time, unexpected delays due to traffic, weather, or other local circumstances may occur. Flowers Chislehurst does not guarantee specific delivery times unless explicitly stated.

3. Delivery Instructions and Acceptance:
If the recipient is not available at the delivery address, our delivery drivers may leave the flowers with a neighbour, in a safe location as instructed, or attempt a re-delivery. Any specific delivery instructions should be provided at checkout. Responsibility for the flowers passes to the recipient, neighbour, or appropriate safe place as soon as the delivery is made.

Payments

1. Accepted Payment Methods:
We accept major credit and debit cards, as well as other payment methods as displayed during checkout. All payments are processed securely using industry-standard encryption. No card details are stored by Flowers Chislehurst beyond the completion of your transaction.

2. Payment Authorisation:
Your order will only be processed and delivered once the payment has been successfully authorised. If your payment is declined or there are issues processing your order, we will notify you as soon as possible. Flowers Chislehurst is not responsible for delays due to payment authorisation failures.

3. Pricing:
All prices are displayed in GBP (£) and include VAT where applicable. Any additional delivery charges will be clearly stated at checkout before you finalise your order.

Cancellations, Amendments & Refunds

1. Cancellation by you:
You may cancel your order for standard flower arrangements up to 24 hours before the scheduled delivery date for a full refund. To request a cancellation, please contact us using the contact methods provided on our website. Cancellation requests received within 24 hours of the scheduled delivery date may not be eligible for a refund, especially for orders already prepared, dispatched, or delivered.

2. Perishable Goods and Bespoke Orders:
As flowers are perishable goods, UK law provides limited rights to cancel once products have been made or delivered. Bespoke or personalised orders cannot be cancelled once preparation has started.

3. Amendments:
If you wish to make changes to your order (e.g., delivery address, card message), please contact us as soon as possible. While we will do our best to accommodate amendments, we cannot guarantee changes can be made if your order is already being processed or is out for delivery.

4. Refunds and Returns:
If you receive flowers that are damaged, of poor quality, or incorrect, please contact us within 24 hours of delivery. You may be required to provide photographic evidence to support your claim. Flowers Chislehurst reserves the right to offer a replacement, partial refund, or full refund depending on the circumstances. Perishable products are not eligible for returns unless faulty or incorrect.

Quality and Substitutions

1. Flower Quality:
We take every care to ensure that only the freshest flowers are used in our arrangements, with regular quality checks. If you are not satisfied with the quality of any product, please get in touch promptly so we can address your concerns.

2. Substitutions:
At times, certain flowers or packaging may be unavailable due to seasonal or supply chain factors. In such cases, we reserve the right to substitute with similar items of equal or greater value, maintaining the overall style, quality, and value of your chosen arrangement.

Liability

1. Limitation of Liability:
Flowers Chislehurst shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, goodwill, or business opportunities, resulting from your use of our website or services. Our maximum liability to you in respect of any product ordered shall be limited to the price paid for the relevant product.

2. Product Care:
It is your responsibility to ensure the proper care of delivered flowers once received. Instructions for optimal care may be included with your arrangement. We cannot accept liability for poor condition that arises from neglect or mishandling after delivery.

3. Events Beyond Our Control:
Flowers Chislehurst is not liable for non-performance or delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather, transport disruptions, or labour disputes.

Privacy and Data Protection

We handle your personal information in accordance with applicable UK data protection legislation. All data provided during the ordering and payment process is used solely for processing your order, improving our service, and, where applicable, keeping you informed about offers (if you have consented). We do not sell or share your data with third parties for marketing purposes.

Customer Responsibilities

By using the Flowers Chislehurst website and services, you agree to use them lawfully and respectfully. You shall not misuse the website, transmit offensive content, or attempt to interfere with our systems. Any customer found to be attempting fraud or placing orders with malicious intent will have their transactions cancelled and may be reported to authorities as necessary.

Intellectual Property

All content on the Flowers Chislehurst website, including text, images, graphics, and branding, are the intellectual property of Flowers Chislehurst and are protected under UK copyright law. No part of the site may be reproduced, copied, or used for commercial purposes without prior written permission.

Changes to Terms and Conditions

We reserve the right to amend or update these Terms & Conditions at any time to reflect changes in our business practices, legal requirements, or for other reasons. The updated Terms will be effective immediately upon publication on our website. It is your responsibility to review the Terms periodically. Continued use of our services after amendments are posted indicates your acceptance of those changes.

Governing Law and Jurisdiction

These Terms & Conditions, and any order or dispute arising from your use of Flowers Chislehurst, are governed by the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising out of or in connection with your order or these Terms.

General Provisions

If any part of these Terms & Conditions is found by a court to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right under these Terms does not constitute a waiver of those rights.

For any queries or clarifications regarding these Terms & Conditions or your order, please refer to the contact details provided on the Flowers Chislehurst website.

Service Coverage Notice

These Terms & Conditions apply to all online flower delivery customers in Chislehurst and the surrounding areas serviced by Flowers Chislehurst. Please ensure you review these Terms before placing an order for delivery in these regions.