Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flowers in Chislehurst

At Flowers Chislehurst, we take immense pride in being a trusted, local florist for both households and businesses across the Chislehurst area. Our reputation rests on delivering premium, freshly-arranged flowers that delight our customers every time. To guarantee your satisfaction, we offer comprehensive returns, refunds, and a robust complaints process—centered around our renowned Fresh Flowers Guarantee in Chislehurst.

Damaged or Unsatisfactory Flowers On Arrival

Your happiness is our priority. If your flowers arrive damaged, wilted, or not up to our usual standards of freshness, we want to put things right as swiftly as possible. The majority of our arrangements are delivered by our own local team, ensuring top condition. However, if you spot any issues with your order on delivery, please contact us within 24 hours of receipt. Wherever possible, please provide a photo of the arrangement as received; this helps us identify what went wrong and improve our service further for Chislehurst customers.

Freshness Window

We promise that every bouquet is created on the day of dispatch using flowers sourced daily from our select growers. Our Fresh Flowers Guarantee means your blooms will remain vibrant and beautiful for at least 5 days from the delivery date, provided they are cared for as per the instructions provided. If your flowers do not last for this period due to a fault in our supply or arrangement, we want to hear from you so we can address the issue promptly.

Refunds and Replacement Options

If your order does not meet our freshness promise or arrives damaged, you are entitled to choose between a full refund or a replacement arrangement. We kindly ask that you report the issue within 24 hours of receiving your flowers. In most cases, we will arrange for a replacement bouquet to be delivered at a time convenient for you, or we will process your refund within 3-5 working days. Please note that, due to the perishable nature of flowers, returns are generally not required—your feedback and any supporting photos are all we need to resolve most concerns efficiently for our Chislehurst customers.

Complaints Procedure

Your feedback matters to us and helps us continue to serve Chislehurst better. If you have any concerns or wish to make a complaint regarding your order, please reach out to us directly using our website contact form or visit our shop in person. A member of our experienced Chislehurst floristry team will respond as soon as possible, aiming to resolve the issue to your satisfaction. We treat all complaints seriously and handle them with sensitivity and urgency, aiming for a positive outcome every time.

Why Choose Flowers Chislehurst?

As your local Chislehurst florist, we understand the importance of trust, reliability, and consistently beautiful flowers. Our policies are designed to provide peace of mind and ensure every bouquet you receive is a reflection of our professional standards and passion for floristry. Thank you for choosing Flowers Chislehurst for your floral needs—we are always here to help with any concerns about your order.